Refund policy

Last Updated: June 2026

Welcome to SportivoHub. Customer satisfaction is our priority. Please review our Refund & Return Policy carefully before making a purchase.

Returns

We accept returns within 30 days of delivery for eligible items that are:

  • Unused and in original condition
  • Returned with original packaging
  • Free from signs of wear, damage, or alteration

To initiate a return, please contact us at:

Email: contact@sportivohub.shop
Phone: 281-515-7212

Please include your order number and reason for the return.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

  • Used sports accessories
  • Personalized or customized products
  • Clearance or final sale items
  • Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Most refunds appear within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will work quickly to provide a replacement, refund, or suitable resolution.

Exchanges

We currently offer exchanges for defective or damaged products. If you need a replacement, please contact our support team for assistance.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service for all returns.
  • SportivoHub is not responsible for returns lost during transit.

Order Cancellations

Orders may be canceled before they are processed and shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

SportivoHub
📧 contact@sportivohub.shop
📞 281-515-7212